Making an Emotionally Intelligent Workforce
White Paper on the training approaches for building emotionally intelligent workforce.

Prepared and Compiled by:
Dr. Pratik P SURANA

EQ I 2.0 Certified Practitioner
Chief Mentor and Founder, QICPL

Current interest in emotional intelligence quotient (EQ) has raised the question whether it is possible to improve the social and emotional competence of adult workers. Research in training and development, sports psychology and behavioural change suggests that it is possible. However, it is observed that the typical approach used in corporate training programmes is usually flawed. Social and emotional learning is different from cognitive and technical learning and it requires a different training and development approach.
Based on the best knowledge available on how to promote social and emotional learning, this report presents 22 guidelines for developing emotional intelligence in organizations. As per our estimation, global business each year loses between 5.6 to 16.8 billion dollars by not consistently following the guidelines mentioned herein (The basis for this estimate can be found in the last section of this report).

Research for this report was conducted under the auspices of the Consortium for Research on Emotional Intelligence in Organizations. The consortium is made up of nine individuals from academia, government and the corporate sector. All of these individuals are recognized experts with considerable experience in both research and consulting.