WHY SINGAPORE NEEDS EMOTIONAL INTELLIGENCE TO ADDRESS DISENGAGED EMPLOYEES!!

Article by:

Dr. Pratik P. SURANA ( Ph.D.)

EQ I 2.0 Certified Practitioner

Founder and Director:

Quantum Group Worldwide

http://www.quantumtrainings.com

pratiks@quantumtrainings.com

http://www.youtube.com/pratik0510

“Don’t be trapped by dogma- which is living with the results of other people’s thinking. Don’t let the noise of other’s opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary” – Steve Jobs

According to a Gallup Survey, 76% of staff in Singapore are disengaged with their work. This is one of the highest rates of disengagement in the world, and has forced many Singaporean firms to urgently address the issue of employee engagement.

According to a June 2014 Randstad survey, almost half of Singaporean employees are unhappy with their job, with three-quarters viewing their job only as a way to make a living and nothing more.

With 80% not hesitating to move jobs if more money comes along, Singaporean firms need to find a better way to engage their employees and understand their motivations and behaviour patterns.

With 80% not hesitating to move jobs if more money comes along, Singaporean firms need to find a better way to engage their employees and understand their motivations and behaviour patterns.

Further findings from the research highlight:

  • Many employees are communicating with employers regularly, but very few are doing so with a personalised approach. Almost 70% of employers in Singapore are providing regular communication that encourages employee safety and well-being. However, only 9% of employers are using consumer marketing techniques – such as segmentation based on health behaviours and/or spending patterns – to develop customised and targeted communication strategies.
  • Employers are increasingly using technology to help employees pursue healthier lifestyles. In Singapore, employers are promoting healthy workplace culture through dedicated portals to deliver health information (30%), providing online tools that are available at work and at home (30%), as well as implementing formal technology strategies to support health and well-being goals (26%).
  • In Singapore, more employers are looking to offer choice and flexibility for employee and dependent health care contributions, premiums and enrolment. In addition to offering more health programmes, employers in Singapore are also looking at providing employees greater choice and flexibility in terms of voluntary benefits and services, plan designs and employee contributions.

Apart from Singaporean companies identifying stress as the number-one health issue, lack of physical activity, lack of sleep and obesity are also leading health risks, reflecting on Singapore’s high-pressure working environment.

Here are 7 ways that emotional intelligence can help us cope with stress and prevent burnout

Self-Awareness

People with higher levels of emotional intelligence are more aware of their feelings, what causes them and why. This awareness allows them to recognize stressors earlier and come up with techniques for coping with them. They recognize situations that will bring out strong emotions for them, allowing them to prepare their coping mechanisms, therefore not allowing their emotions to override their thinking. Knowing how they react to stress gives them advance warning that something is wrong and helps them deal with their emotional state before they become overwhelmed.

Awareness of others

The higher our emotional intelligence the more we are aware of others emotional states. This makes it less likely that we will take the stress of others and their actions personally. This awareness helps those high in EI put things into perspective and not get caught up in a stressful situation that they have no control over. Awareness of what may be causing stress in others allows people with high EI to have more empathy with others around them, allowing them to not take others reactions personally.

Ability to respond rather than react

When we feel threatened, verbally attacked or any kind of threat at work our initial response is to lash out at the source of whatever it is that is causing us stress. If we don’t give in to our initial impulses we often can diffuse the situation and get to the real source of the problem. Instead of making the problem worse we can make progress towards a solution. Instead of becoming stuck on the problem emotionally intelligence helps us focus on solutions.

Deep listening ability

Most people are too busy thinking of a response instead of listening to understand. Everyone has a need to be heard and understood. A lot of conflict and stress at work can result from people feeling that they are not being heard. While we may disagree it is essential that everyone at work be listened to, even though we may disagree. Higher emotional intelligence allows us to hear and understand others better, decreasing the levels of frustration and stress of those around us.

Having an extensive emotional vocabulary

The ability to accurately identify and express what we are feeling helps us to cope better. For example, just by saying we are frustrated helps settle feelings and move ahead. Being able to identify what they are feeling and make choices about how they will deal with those feelings helps us to work through them in a healthy manner.

Ability to see different viewpoints

Emotional intelligence increases our ability to be able to see situations from a broader perspective rather than strictly black and white. Even though they may not agree with someone, the ability to see things from their perspective allows them to step back from judgment and becoming emotionally involved in arguments and conflicts. This allows us to navigate conflictual and stressful workplace situations by being able to imagine the stress of others and what is causing it.

Ability to be aware of our limitations and ask for help

When experiencing a large amount of stress it is crucial that we recognize it and ask for help when necessary. Emotionally intelligent people are aware of their limitations; know when they can manage and when they need to ask for help. They have no problem reaching out to others and have built a strong support network that they can rely upon. As well they recognize when they are in over their heads and do not hesitate to get professional help when needed. Their awareness makes it more likely that they have looked into and used meditation, mindfulness and other methods that have been shown to be effective ways to reduce stress.

Dr.Pratik P. SURANA

Ph.D., M.C.A., MBA

Chief Mentor and Director

Skype: pratiksqicpl

” If you feel Training is Expensive, Try Ignorance”.

Quantum Trainings Pte. Ltd.,

803 King George’s Avenue #02-144 Singapore

Fax.: +(+65)62993029 Cell:+6531637422

Registration No. 201410058 G

Email: pratiks@quantumtrainings.com

Web: www.quantumtrainings.com

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